Reviews and Feedback Management for Amazon Sellers
Reviews and feedback are the most important social proof of your product. Amazon's ranking algorithm places heavy importance on the first 21 reviews received after product launch and beyond. With Feedback Manager, you can set up alerts to track your feedback and always be ready to support buyers by taking quick action. At any time, search all of your reviews and feedback and detect patterns for potential problems.
- Review Alerts
- Review Changes
You don't want to miss knowing when a review was posted. This is especially true of negative reviews. Set up an alert with a rule to either send yourself a mail for each review or as a daily digest. You can also set up alerts for multiple emails, even separate ones for positive and negative reviews.
Good customer service can get a happy customer to turn their negative review around. Sometimes, things can go the other way too! Our weekly Review Change alerts highlights any changes made to your review rating along with any text changes that were made. You can also access these on the website within Feedback Manager.
- Review Charts
- Seller Feedback
While you won't need to see these every day, review charts are a useful analytical tool that provides visual cues to gauge the overall health of your reviews. We provide charts showing aggregate and cumulative values of your reviews and ratings over time. You can also see the breakdown of your reviews by geography.
Our seller feedback list is a searchable repository of all your seller feedback, along with categories for reasons. We also provide automatic seller feedback response automation for negative ratings between 1 and 3. This is a customizable automated email where you can offer an apology and connect with the buyer. They can also reply to that email to reach you.
Ready to try out Efficient Era? Note, that Feedback Manager is only one of our many sought-after tools. Once you sign up for your 30-day trial period, you can unleash the full functionality of all our tools. Our scalable pricing model makes us an attractive choice for both small and large sellers. Use our pricing calculator to to see how affordable Efficient Era is. More details are here.
Not ready yet and have more questions? Our Redmond based team is happy to help you with answers. Email us at firstname.lastname@example.org.